With CitroËn SimplyDrive you drive a new CitroËn every 3 years
Citroën has developed Citroën SimplyDrive to offer our customers a finance option that provides 3 years of motor insurance, routine servicing, roadside assistance, warranty and road fund licence, all included in one fixed monthly payment. Citroën SimplyDrive is available on the majority of models funded on Personal Contract Purchase.
At the end of 3 years you then have the option to enter a new agreement on another new vehicle or choose another end of agreement option.
The Personal Contract Finance product has a full term of 36 months, with 35 monthly payments followed by 1 optional final payment.
With Citroën SimplyDrive your motor insurance policy will be automatically renewed to ensure you benefit from three years continuous cover (subject to underwriting criteria). Better still, your premium will remain fixed for the duration of your contract. (We do reserve the right to increase your premium should you add a younger driver to your policy mid-term).
Keeps your car running in tip-top condition with servicing carried out by the specialists at your local Citroën service centre.
Just in case...
Your first year’s road fund licence is included and your dealership will give you a cheque to cover the costs of years two and three (based on current duty rates at time of purchase).
Just in case...
In the unfortunate event of you being made redundant involuntarily, PSA Finance UK LTD will waive up to 6 monthly instalments giving you time to find alternative employment. If you are still unemployed after 6 waived instalments you are given the option to hand your vehicle back without further financial liability. (Subject to terms and conditions).
Additional charges may apply at the end of the contract subject to the vehicle condition and excess mileage.
The motor insurance policyholder must be the primary user of the vehicle. Generally this will be the same person as named on the personal contract purchase agreement. If this is not the case, the finance agreement holder must be named on the motor insurance policy. The vehicle must be kept at the same address. You can name up to three additional named drivers on the policy. Drivers must meet the following eligibility requirements:
Use the categories below to find the answers to the most common Citroën SimplyDrive questions:
Citroën has developed Citroën SimplyDrive to offer customers an innovative option when purchasing their new Citroën. Citroën SimplyDrive provides 3 years of motor insurance, servicing, roadside assistance, warranty and road fund licence, all included in one fixed monthly payment.
Citroën SimplyDrive is available on one finance package – a Personal Contract Purchase.
The Citroën SimplyDrive product is available for retail customers on Personal Contract Purchase - provided you are resident in Great Britain.
At the end of the three year period you have the following options:
You can read the Citroën SimplyDrive terms and conditions by visiting www.citroen.co.uk/terms-and-conditions
If the car is delayed you must contact Citroën Insurance to amend the Citroën Insurance policy BEFORE the policy start date and inform them of the revised delivery date. Failure to do so will mean you may not be covered for the full term. Or if you prefer, you can ask your Citroën dealer to contact Citroën Insurance on your behalf.
Yes, up to a maximum of three named drivers are allowed in addition to the policyholder. These named drivers must meet the eligibility criteria and the policy covers only the use of your Citroën SimplyDrive vehicle.
Your excess is based on the youngest named driver on your policy (i.e. if you have a 22 year old named on your policy all claims, irrespective of the other drivers’ ages, will be subject to £500 excess) and is applicable per claim for any claim other than glass.
Excess details for glass are set out in the table below:
Yes, provided you do not make a fault or theft claim. Only the policy holder will earn the NCD, any additional drivers do not earn NCD.
Please note that partial fault claims are treated as fault claims.
No, no claim discount entitlement cannot be used on more than one vehicle at a time. The no claim discount you are using to support your Citroën SimplyDrive Insurance application must be available to use from the start date of your Citroën SimplyDrive Insurance policy.
Please provide your current renewal notice or a letter on headed paper from your previous insurer or broker confirming your no claim discount and include the following details:
Please remember to include your Citroën policy number when sending us your proof of your no claim discount.
We accept original or copies of documents in the following ways:
Your no claim discount must be from a valid UK insurer and earned not more than 2 years ago. Your no claim discount must be expressed in number of years.
Yes, Citroën Insurance will accept no claim discount earned as a company car driver provided that you can provide a letter from your employer or their company car scheme administrator on their company letter headed paper stating:
Citroën Insurance can only accept no claim discount earned in Great Britain and the Republic of Ireland.
You cannot use your NCD on more than one vehicle. The no claim discount you are using to support your Citroën SimplyDrive Insurance application must be available to use from the start date of your Citroën SimplyDrive Insurance policy.
You cannot use NCD from someone else's policy.
Yes, you the policyholder may be covered on a third party basis for emergency use as defined in the motor insurance policy.
If the Citroën SimplyDrive agreement is settled early you still have the option to keep your motor insurance going by continuing to pay your monthly insurance contribution. Your Servicing plan will be cancelled at the same time you early settle your agreement.
You may not terminate any other service (except your Motor Insurance) during the initial three year term.
The service plan covers all routine servicing requirements as defined in the Vehicles Servicing and Warranty Guide. It does not cover tyres or wear and tear maintenance items.
Vehicles will generally benefit from the 1st service at the end of year one and a second and third service at the end of years two & three. However, servicing requirements can vary between vehicle models and engines so please refer to your Servicing Warranty Guide.
Yes, but you’ll need to contact Citroën Insurance and PSA Finance UK LTD first as an additional premium may be payable, depending on the time spent abroad.
Your first year of road fund licence is provided as part of registration process for your new vehicle. Your dealer will provide you with a cheque to cover the cost of your second and third years’ car tax at the time you take delivery of your vehicle.
The additional cost would have to be paid by you. However, if the cost reduces then you will benefit and retaining the difference.
Use the categories below to find the answers to the most common Telematics Device questions:
You will get a telematics device via post once you have set up your Citroën Telematics Insurance policy.
You will get the telematics device up to 14 days after you have set up your Citroën Telematics Insurance policy. If you haven’t received your device within 14 days of setting up your Citroën Telematics Insurance policy please email email@example.com.
Installer-fitted unit: Typically about one hour.
Self-installed device: The unit will take you roughly five minutes to fit.
Installer-fitted unit: No damage should occur to your car during installation thanks to our experienced staff. In the unlikely event that damage occurs we will carry out and pay for any repairs. We use the following process to make sure that you and our team have checked your car before and after the installation:
Self-installed device: The telematics device should not damage the car provided it is fitted correctly into your car’s OBD port. There are instructions on how to install your telematics device on the Citroën Telematics Portal. Your dealer will also be able help you if you are having trouble fitting your Self-installed device.
Installer-fitted unit: We require the units to be fitted within 35 days of your policy start date. We will agree a time and location with you in order to fit the unit. We install units in mainland England, Scotland, Wales and Northern Ireland. The location must be off road and must not be in a public car park. If the installation takes place under cover, e.g. in a car park, the vehicle must be moved outside to enable us to activate the unit.
Self-installed device: You fit the device yourself.
We will only install the unit in the car that is insured with Citroën. If you bring a different car, you will need to reschedule your appointment.
If you can’t make it to your appointment, please let us know as soon as possible and we can reschedule. You will only be able to reschedule your appointment three times.
It is a condition of your insurance that you fit the unit. If you don’t do this within 35 days of receiving the telematics device we will send a letter to your last known address giving 21 days’ notice that your Citroën Telematics Insurance policy will be cancelled.
The telematics device will capture and send your specific location, direction and current speed amongst other factors to the supplier’s server and we will use the information to understand road type, road speed and other conditions relating to your journey. This information will be used to build up a profile of how, where and when your car is driven.
The Self-installed device will also collect vehicle and battery health data using your car’s in built diagnostic systems and manufacturer information.
For more details, please refer to the Terms & Conditions.
The data collected by the telematics device will be used to score every journey that is completed in your car. The driving score for each journey will range from 1 to 100. 100 is the best achievable score and 1 is the worst.
For more details, please refer to the Terms & Conditions at the Citroën Telematics Portal – click on T&Cs.
We will only share personal information outside U K Insurance Limited, our suppliers, Citroën UK Limited and PSA Finance UK LTD:
If your car is stolen and we’re able to locate it, we might share the current location information with the police so that it can be recovered. We’ll only share data in other circumstances if we need to do so by law.
All driving data transferred between all relevant parties, adheres to the highest level of security and we make sure our partners have the same level of security. For more details, please look at our Terms & Conditions.
When you set up your Citroën Telematics Insurance policy you will be asked for your email address. After your policy has been set up you should receive a welcome email within 7 working days with login details for the Citroën Telematics portal.
If you change your email address you should call the Citroën Telematics Insurance team on 0370 024 2403 so we can update your details on our system.
You can access the Citroën Telematics Portal at any time to see your average driving score for your current three weekly period and your overall driving score for the current policy year. You will also be able to see a breakdown of how each journey you have completed has been scored.
If your average driving score for a three week period falls below the driving score threshold you will be issued with a formal warning via an email to your elected email address and a letter to your last known address.
If you receive four warnings in a policy year then your Citroën Telematics insurance policy will be cancelled. We will give you 21 days notice in the event of such cancellation by writing to your last known address.
For more details, please refer to the Terms & Conditions at the Citroën Telematics Portal – click on T&Cs.
The dashboard page of your Citroën Telematics portal will display what score triggers a warning.
A controlled group of U K Insurance Limited staff as well as suppliers who provide services to U K Insurance Limited, Citroën UK Limited and PSA Finance UK LTD.
Yes, you’ll be able to track your own data on the Citroën Telematics Portal via www.citroentelematicsportal.co.uk.
You must call the Citroën Telematics Insurance team on 0370 024 2403 to inform us if you are changing your car. The Citroën Telematics Insurance policy is only available on selected models purchased through a PSA Finance UK LTD finance agreement from participating Citroën dealerships if you install and use the telematics device. If you change your car before your Citroën Telematics Insurance policy expires, and your new car does not meet these criteria, your policy will have to be cancelled.
U K Insurance Limited is a company registered in England and Wales under company number 02811437 that underwrites your Citroën Telematics Insurance policy.
U K Insurance Limited works with suppliers - these are companies that provide and/or install telematics devices. Our suppliers collect and transmit data to us when telematics devices are switched on and analyse that data on our behalf.
U K Insurance also works with Citroën UK Limited and PSA Finance UK LTD as the underwriter of Citroën Motor Insurance products.
You may be given the option to continue insuring your car on an annual policy with Citroën Insurance subject to our standard underwriting criteria. We will send you a letter 21 days before the end of your third year to inform you of the price for this annual insurance policy.
Your driving performance and the driving scores you receive throughout your Citroën Telematics policy may impact the premium you are quoted to continue insuring your car with Citroën Insurance. If we are able to offer you the option to have your car insurance by Citroën Insurance, we will write to you 21 days in advance of your policy expiring to offer you a quote.
We will write to you 21 days in advance of your policy expiring to inform you whether or not the telematics aspect of your policy will continue if you remain insured with Citroën Insurance after your Citroën Telematics Insurance policy has expired.
If you tamper with the telematics device then we reserve the right to cancel your Citroën Telematics Insurance policy. We will give you 21 days notice of cancellation in writing to your last known address.
If you are eligible for and choose to take a new car replacement, you can continue with your current finance agreement and insurance policy. If you have removed your telematics device from your previous car you can just plug it into the OBD port in your new car. If you need a replacement telematics device for your new car, please email Citroen.firstname.lastname@example.org and we will send you a new one and if necessary, arrange installation.
If you are not eligible for a new car replacement, your local Citroën dealership will be able to advise what your options are.
We strongly advise all drivers to obey the Highway Code and drive in accordance with the law. Please remember that the speed at which you drive influences your driving score.
Installer-fitted unit: We will be able to identify if there’s a problem with the unit and will then arrange a convenient time and location to inspect the unit.
Self-installed device: If there’s a problem with the Telematics device that can’t be fixed remotely, just send the Telematics device back in the pre-paid envelope and we’ll send you a new one. If you don’t have the envelope, just email Citroen.email@example.com.
Having your driving tracked is a condition of your Citroën Telematics Insurance policy. If you no longer wish to have your driving tracked you will have to cancel your Citroën Telematics Insurance policy. If you wish to do this you will need to call us on 0370 024 2403.